Onsite Support
In the event you experience network or service issues that cannot be resolved remotely, Protechnology will send an experienced professional to resolve system and service-related problems. You may also qualify for our “Free Onsite” assessment worth R3000.
We also offer emergency after-hours and weekend support. Whether you need to complement existing IT staff or need to completely outsource your IT function, we strive to provide an exceptional customer experience and value.
Remote Support
Did you know that most technical problems can be fixed remotely in as little as 30 minutes? Remote support is convenient, offering immediate response times by eliminating the extra expenses of onsite service calls when possible. Our help desk experts are highly trained in various Remote Support technologies and this service is usually up to 50% cheaper than an onsite service call.
Our all-inclusive managed onsite and remote IT support plans can be tailored to your needs providing a fixed budget style of coverage, or if flexible number of support hours will be required during the year, you can plan your expenses and receive the best hourly rates by contracting for as many hours as needed. Our Onsite and Remote IT Support contracts are designed to suit our customer’s needs, from single location to large and complex multiple-site networks.
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Our goal is to answer all your questions in a timely manner.