Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method intended to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
A Break-fix maintenance service fixes problems as they crop up. This means that something needs to go wrong before you receive any service, resulting in an inevitable reduction in IT system performance while you wait for the problem to be fixed.
Today, no business can really afford the risk and uncertainty of relying on a “Break-fix maintenance service” because your business is too dependent on having a reliable IT system. Furthermore, having separate suppliers responsible for different parts of the system puts you in the difficult position of trying to decide who should be delivering the service you require. You simply do not have time for this.
When embarking on a Managed Services Contract the first step is a one on one consultation with our clients to better understand your business and IT Systems. Part of this process is an assessment of your IT systems.
The next step is to formulate a managed service solution that will meet your specific needs as a company.
The third step is to implement the managed services solutions that will monitor and manage your IT systems.
Do Managed Services Cost More Than Traditional Break-Fix Services?
Actually no! Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow a managed services provider to be more efficient than a similar break-fix company who is constantly on the road to visit customer sites. Therefore the managed service company can offer a “better” service without charging more.
- Preventative Maintenance
- Faster Response Times
- Fixed Cost